Thank you for visiting and shopping at xbagfactory.com. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business day. Orders are not delivered or shipped on weekends or holidays. If there is some special situation that will lead to a significant delay in shipment of your order, we will send you an official email to inform you.
Fast Delivery: (Contact Us when you need)
If you can't wait and you need your item(s) in a hurry, you can select our 'Express Next Working Day' service. Prices are calculated based on the weight and size of the item.
Although every effort is made to ensure your orders are delivered to you in time, we cannot accept responsibility for late orders due to circumstances out of our control. Should any unforeseen delay occur, please be assured that you will be notified as soon as possible.
If you have any special requirements, please get in touch and we will be happy to help.
Any order placed for express or next working day delivery should be placed before 12PM Monday to Friday to allow us time to pick and pack your order and to arrange a courier collection.
Orders placed after 12PM will be processed next working day
International shipping can be arranged on request.
Please get in touch with your requirements and a quote will be provided.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customers are responsible for notifying xbagfactory.com by email within 24 hours of receiving a freight shipment if the item(s) are damaged or otherwise not intact. xbagfactory.com is not liable for any products damaged or lost during shipping. Please open all crates/packaging as soon as possible. If the shipment appears damaged, please reject it upon arrival. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filling a claim. xbagfactory.com cannot be held responsible for damaged deliveries that are not reported within 24 hours of receipt.
Orders begin processing upon approval and verification of credit card or PayPal information. Certain orders may require special processing due to limited quantities. Customers will receive email updates with regards to any "out of stock" delays. If any "out of stock" delays are unsatisfactory to a customer, order cancellations and refunds will be processed upon request provided the order has not yet entered the shipping queue. Refunds are made to the original method of payment used at the time of purchase.
xbagfactory will make every attempt possible to notify customers by email with UPS, DHL, FedEx or USPS tracking information when orders ship. For certain items shipping from our affiliates tracking information is not available in real time and may be subject to delays. Customers who wish to cancel an order after it was placed must contact us. We will make our best effort to cancel orders, however ,due to different processing times and methods, certain cancellations may not be possible. Not having received and shipment confirmation does not guarantee your order can still be canceled.